A booking reference is a unique code specific to an individual reservation. It is also known as a Record/Booking Locator (or RecLoc), PNR Code, confirmation number or reference number. It can be found on your tickets, booking confirmation or travel documentation. Our booking reference is a six digit alphanumeric combination. You'll see on our eTickets we refer to this number as a 'booking reference'.
Your eTicket number starts with 932 and is 13 digits long. It can be found on your tickets and booking confirmation. You can use this number to check in online and log into My booking.
If you've purchased any holiday from Virgin Holidays, the reference can be found under 'Airline Booking Reference'. This can be found at the top of your holiday invoice.
We also accept booking reference numbers issued by most travel agents. These appear as a six digit alphanumeric combination usually listed in your travel documentation, or available from your travel agent upon request.
If you cannot locate your reference or are having difficulty, please contact our call centre.
When checking in online: If you've used a middle name(s) when making your booking, you'll need to add these to your first name in order to retrieve your booking.
For example, John Robert Smith would be entered as:
First Name(s): JohnRobert Surname: Smith
Online Check In is the fastest, simplest way to do it. It's open from 24 hours before your flight until 70 minutes before departure.
When you check in online you can also
Check in online via our mobile app, and sort everything out while you're on the move for a hassle-free breeze through the airport. You can download it from the App Store or Google Play.
Our airport check in desks generally close 60 minutes before departure. This time can vary so we recommend you check the airport guide for your departure airport.
For passengers who are travelling between Caribbean islands on one of our inter-island services, online check in is not available, and you will need to check in at the airport.