My booking help

Booking reference

A booking reference is a unique code specific to an individual reservation. It is also known as a Record/Booking Locator (or RecLoc), PNR Code, confirmation number or reference number. It can be found on your tickets, booking confirmation or travel documentation. Our booking reference is a six digit alphanumeric combination. You'll see on our eTickets we refer to this number as a 'booking reference'.

eTicket number

Your eTicket number starts with 932 and is 13 digits long. It can be found on your tickets and booking confirmation. You can use this number to check in online and log into My booking.

Virgin Holidays booking references

If you've purchased any holiday from Virgin Holidays, the reference can be found under 'Airline Booking Reference'. This can be found at the top of your holiday invoice.

Travel agent booking references

We also accept booking reference numbers issued by most travel agents. These appear as a six digit alphanumeric combination usually listed in your travel documentation, or available from your travel agent upon request.

If you cannot locate your reference or are having difficulty, please contact our call centre.

Entering names

When checking in online: If you've used a middle name(s) when making your booking, you'll need to add these to your first name in order to retrieve your booking.

For example, John Robert Smith would be entered as:

First Name(s): JohnRobert Surname: Smith

How can I check in?



Online Check In is the fastest, simplest way to do it. It's open from 24 hours before your flight until 70 minutes before departure.

When you check in online you can also

  • View and change your seat.
  • Upgrade your seat. 
  • Add baggage and Advance Passenger Information (API).
  • Print or download your boarding pass to your smart phone.

Check in now

With our app


Check in online via our mobile app, and sort everything out while you're on the move for a hassle-free breeze through the airport. You can download it from the App Store or Google Play.

Get the app

At the airport


Our airport check in desks generally close 60 minutes before departure. This time can vary so we recommend you check the airport guide for your departure airport.

Airport guides

Here to help

We've gone cashless

We no longer take cash payments at the airport so please bring an alternative for any additional charges or fees that may apply. This reduces the need for contact between customers and Virgin Atlantic staff, helping you fly safe and fly well.

No printer? No problem

If you checked in online and you weren't able to print your boarding pass. You can print one at the airport at our automated kiosks, or ask us to do it at our Bag drop desks. And of course, there's no additional charge.

Check if you need a visa

Not sure what the visa requirements are for your destination? Here's everything you need to know.

Visa and entry requirements

Baggage when transferring flights

Please note, we can only through check your baggage to the destination shown on your ticket.  We cannot through check baggage to your final destination if you are holding separate tickets.

Most countries require you to clear your baggage through customs at the first entry point of entry if you are travelling onwards within the same country.

Baggage allowance on connecting flights

Special check ins around the world

Disney Springs check in

Please note: Disney Springs check in is currently closed until further notice. Any future updates will be advised here. 

Orlando Airport guide

Hong Kong 'In town' check in

If you're getting the Airport Express to the airport, you can check in at the Hong Kong or Kowloon stations on your day of departure up until 90 minutes before take off. They are open from 06:00 - 22:25 daily.

Hong Kong Airport guide