Find out about getting financial compensation for delays or cancellations

In certain circumstances regulations may require airlines to pay financial compensation to customers if their flight is cancelled within 14 days of departure or delayed more than three hours. However this requirement does not apply if the cause of the delay or cancellation was due to 'extraordinary circumstances' which include weather conditions and the closure of airports.

Read more to find out your rights about cancelled and delayed flights (According to Regulation EC261/2004)

You may also wish to Claim money for delay or cancellation.

Who to contact if you have a question after flight disruption

Did you book directly with us on the phone or online? For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 8711 in the UK, or 1-800-862-8621 in the USA.

Are you travelling with Virgin Holidays? Virgin Holidays customers already on holiday should make immediate contact with their nearest Virgin Holidays representative. Virgin Holidays customers in the UK should contact the Virgin Holidays team directly during normal office hours on +44 (0) 1293 496883.

Did you book with a travel agent? If your flight was cancelled, contact your travel agent or travel provider or tour operator to rebook on the next available flight.

View contact numbers of our other worldwide contact centres

As you would expect, our telephone lines can be busy and we sometimes have long call waiting times, for which we apologise. If you don’t need to call us straight away please wait until call holding times reduce. If you are calling from outside the UK please remember that mobile roaming charges are usually more costly and therefore consider using a landline to a local number instead.

Everything you need to know