We are doing everything we can to help customers who are Away From Home. If your flight has been cancelled and you’re stuck abroad, you must let us know by registering as being Away From Home so that we can help you.

It's really important that you register your contact details with us so that we know where you are and can find a flight to get you home. It also allows us to keep in regular contact with you via SMS and email.

Please let us know that you are Away From Home as soon as you find out. This will enable us to help you as quickly as we can.

To register, please complete the form at the bottom of this page. 

It’s crucial that you keep checking your emails, SMS messages and My Booking for any rebooking we may have made for you.

Please only complete this form once for each booking. Please include everyone travelling who is travelling in the same party.

While you're away

It's our responsibility to cover reasonable expenses under under EC261/2004, so keep hold of your receipts and send them to us when you get back. Please use our EU care form here

For up to date info about your flight, please check Flight status

Thank you so much for your patience during this challenging time.