Are you missing some points from a recent flight? Find out how to claim points from Virgin Atlantic and our partner airlines below.
Claim missing Virgin Atlantic Points
If you added your Flying Club number to your booking before you left, you should see your points and Tier Points within 72hrs of your flown flight
If you can't see them, please log in and claim your missing points following the below instructions:
*Your eTicket number is 13 digits and starts with 932. You can find it in your confirmation email under ‘passenger details’. It looks something like this: 9322323708015
If you have any trouble at all logging in, here are some tips.
|Claim missing Virgin Atlantic Points|
Claim missing partner airline points
If you added your Flying Club number to your booking with a partner airline it can take up to 6 weeks for your Virgin points to be verified and credited.
If it's been longer than that since your flight, or you didn't add your Flying Club details at the time of booking, you can claim Virgin points back up to 6 months after you fly.
To claim points for airline partners, please complete our webform.
|Claim missing Points from other airlines|
You can claim any points you’ve earned up to six months after your flight.
Join Flying Club ensuring your sign-up details match the name on your ticket.
Claim your points following the instructions on this page
|Join Virgin Atlantic Flying Club|
Please allow 72 hours after your flight for Virgin Atlantic points to show in your account.
Claims can be made up to 6 months after you travel.
You are unable to claim for flights that have not yet flown.
Names on any documents must match the name on your Flying Club membership.