Important information

Temporary suspension of service

The health and safety of our people and customers always comes first. In order to ensure that we can limit contact between crew and customers and recognising that global travel restrictions are subject to change at any time and at short notice, we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old.

Therefore, due to the suspension of service, all children 0-12 years of age currently MUST be accompanied and seated with an adult aged 16 years or over at all times.

We apologise for any inconvenience caused by this temporary change in policy, which we view to be in the best interests of all. 

For details on children and young people travelling please see below. However please be aware, as stated above, we have temporarily suspended the carriage of unaccompanied minors. 

Temporary suspension of service

The health and safety of our people and customers always comes first. In order to ensure that we can limit contact between crew and customers and recognising that global travel restrictions are subject to change at any time and at short notice, we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old.

Therefore, due to the suspension of service, all children 0-12 years of age currently MUST be accompanied and seated with an adult aged 16 years or over at all times.

We apologise for any inconvenience caused by this temporary change in policy, which we view to be in the best interests of all. 

For details on children and young people travelling please see below. However please be aware, as stated above, we have temporarily suspended the carriage of unaccompanied minors. 

Children & young people aged between 12-16 (up to and including the day before their 17th birthday) will be able to travel alone without restrictions and are not classed as unaccompanied minors.

More infomation

We won't be able to accept your child if:

  • They aren't checked in by a parent or legal guardian
  • They won't be collected directly by a parent or guardian upon arrival
  • They will be connecting from or onto another flight NOT operated by Virgin Atlantic
  • The transit time between connections is over four hours if the flight includes a stop-over or if there are inter-airport connections by road or rail such as between Gatwick or Heathrow.

Children travelling alone in Upper Class cannot use shared lounges, Clubhouses, or the limo service.

  • In line with guidance from IATA and with safety as our top priority, children under 12 with an underlying medical condition or who are allergy-sensitive must be accompanied by a safety assistant.
  • Safety assistants must be over the age of 16.
  • The safety assistant must be able to provide whatever assistance the child would need, such as administering medication. 
  • Children between 12 and 16 must be able to recognise their own symptoms and administer any required medication/treatment, or travel with a safety assistant who can assist them. 

Since 1 June 2016, the South African immigration department have changed the requirements for children under 18 years of age travelling into, out of or transitting through South Africa, with or without a parent or guardian. Please make sure you have all the correct paperwork:

South African requirements for children travelling alone