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  4. Hurricane Beryl in the Caribbean

A Virgin Atlantic Spokesperson said:

“As a result of the adverse weather conditions caused by Hurricane Beryl, we’re working closely with our local teams in the Caribbean to understand any impact to local airports infrastructure and minimise disruption to our services. 

“We are contacting affected customers regarding their travel arrangements, including the option to rebook if they no longer wish to travel. We’d like to thank them for their patience and understanding and recommend that all customers due to travel to or from the Caribbean over the next 48 hours check the status of their flight on virginatlantic.com before going to the airport. The safety and comfort of our customers and people is always our top priority.”

Flexibility for customers due to Hurricane Beryl

There are a number of options available to you, so we need you to tell us what action you would like us to take with your booking.

If you have booked your ticket directly with Virgin Atlantic and would like a refund, please visit our refund form https://virg.in/refund.

If you have booked directly with Virgin Atlantic, haven’t started your journey yet and would still like to travel, please visit virg.in/437gKKR to contact us.

If you have booked directly with Virgin Atlantic and you are away from home, it’s vital you provide us with your contact details. Please visit https://virg.in/zdm. Our team will be reviewing all options available and will be in touch with further details. In these circumstances, it is vital you travel on the next flight made available to you.

If you are travelling with Virgin Atlantic Holidays one of our team will contact you to discuss your options. We kindly request that you refrain from contacting Virgin Atlantic Customer Centre as they are unable to assist you with making changes to your booking.

If you booked through a travel agent or third party, please contact your travel provider directly to rebook onto an alternative flight or to discuss your options as we are unable to process changes on bookings made by a third-party company. 

  • This policy is to allow customers more flexibility in addition to original fares rules.
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules.
  • Fare difference must include all taxes/charges.
  • Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible.

 

1. If your VAA flights are still operating

Affected Cities

From/To/Through

Barbados (BGI)

Saint Vincent (SVD)

Grenada (GND)

Montego Bay (MBJ)

Bookings from

Any

Bookings until

01 Jul 2024

Impacted travel date(s)

01 - 03 Jul 2024

(MBJ: 01 - 05 Jul 2024)

New travel must be completed by

17 Jul 2024

Change fees

Waived; for date and flight changes

Fare difference

Waived; must be the same point of origin/destination and cabin as originally booked.

Change of Origin or Destination

Change fees are waived.

Fare difference applies.

Refund

Not permitted unless fare rules allow.

 

If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable fare difference may apply for new travel dates. Final travel must be completed by end of ticket validity.

 

For flight cancellations, standard VAA Flight Cancellation Policy applies.

1.     If your flights are still operating – more information

  • tineraries must be rebooked on VS/VS* tickets.
  • Tickets must be reissued before departure.
  • Rebook in the same booking class in the same cabin. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin.
  • If no alternative VS flight available, rebook onto other VS/VS* services [e.g. from EDI to MAN/LHR] in the same booking class and flight dates. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin. Changing return travel date to maintain travel duration is allowed. Changes fees and fare difference charges are waived.
  • Fare difference charges applies for any travel rebookings outside of travel dates covered.
  • OSI comment needs to be added to PNR for trade bookings.

 


General Guidelines

Is it allowed? Yes/No

Notes

No-Show

Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules.

Please contact Virgin Atlantic or your travel agent to discuss your options.

Waive minimum/maximum

stays

Yes

Travel as per new booking dates 

Change origin or destination  

Yes

Change fees are waived.

Fare difference applies.

VAA is not responsible for airport/ground transfer costs.

Refund  

No

Not permitted unless fare rules allow.

If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable fare difference may apply for new travel dates. Final travel must be completed by end of ticket validity.

For flight cancellations, standard VAA Flight Cancellation Policy applies.

Rebooking Carrier Priority  

VS/VS*

Rebooking to different cabin

No

Same cabin only.

For cabin upgrades, see below.

Cabin upgrades

VAA-operated flights only

Yes

Fare difference applies

Changes on Award bookings

VAA-operated flights only

Yes

·       Changes are allowed AND must be in the same cabin

·       Upgrades are allowed subject to additional award points and/or costs

·       Changes are strictly subject to award availability

·       No rebooking options via another carrier

PNR Documentation

Yes

OSI CHANGES PER

·       HURRICANE BERYL CHG FEE DDMMMYY