Assistance at the airport
Ahead of your trip, you can request wheelchair assistance for your journey through the airport within My Booking.
The airports assistance team will help you from check in, through the airport and up to the aircraft door. Upon landing in your destination, the airport assistance team will aid you through the airport terminal and into the arrival’s hall.
Under legislation, provision of passenger assistance at UK airports is primarily the responsibility of Airport Authorities. We work with our airport authorities with the aim that our customers’ wellbeing is taken care of throughout their entire journey.
Help with mobility on board
You can find out which type of aircraft you're travelling on in the flight summary section in My Booking and then view the seat map on meet our fleet.
All our aircraft have accessible toilets which feature grab rails, a transfer chair and single/bifold doors. Check the seat map to find out where the accessible toilets are located.
Our cabin crew will be happy to help you to and from the toilet door, using the onboard wheelchair we keep on every aircraft. However the crew cannot assist inside the toilet itself, for hygiene reasons.
If you think you will require further assistance once inside the toilet, please contact our Special Assistance team using our online form. They will be able to discuss your options with you in a discreet and tactful manner.
The bulkhead seating in all of our aircraft is located in the front row of our Economy and Premium cabins. You can Request a bulkhead seat for your upcoming flight which will be allocated shortly before departure on a medical priority basis.
Seats with a moveable armrest
If you have mobility issues you may want to use a seat with a moveable aisle armrest. On most of our aircraft these are at every seat in the Economy cabin that is not at bulkhead or exit. Check the seat maps on meet our fleet for more information.
Travelling with your own mobility aids
If you use a wheelchair or mobility aid, you're most welcome to travel with it on our aircraft.