If your flight has been cancelled

Rebook/Reroute on a date at your convenience

If your flight has been cancelled by us, you can choose an alternative flight under comparable transport conditions, on a date at your convenience, to get you to your final destination. Subject to the availability of seats in the cabin originally purchased, at no additional cost. 

You can also rebook on a Virgin Atlantic flight to another destination. Subject to availability. Any additional fare cost will be charged.

Cancel your booking

If you booked directly with Virgin Atlantic and your flight has been cancelled, you can apply for your refund here if you no longer wish to travel.