Missing airline points
How to claim points back from your flight
Are you missing some points from a recent flight? Don’t worry, if you can't see them for any reason, you can still claim the points you’ve earned for up to six months after the flown flight.
Find out how to claim points from Virgin Atlantic and our airline partners below.
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Claim missing Virgin Points from your flight with Virgin Atlantic |
If you added your Flying Club number to your booking, your points will automatically process as soon as you’ve flown on the flight. Once processed, you will be expected to see these land in your account within 7 days. You can claim your missing points following the below instructions:
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| Login |
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Claim missing Virgin Points from a flight with one of our airline partners |
If you added your Flying Club number to your booking with one of our airline partners, your points will automatically process as soon as you’ve flown on the flight. Once processed, you will be expected to see these land in your account within 6 weeks. You can claim your missing points for majority of our airline partners following the below instructions:
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| Login | |
To raise a claim for the following airlines, please complete our webform here.
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Flown recently but not yet a Flying Club member?
You can claim the points you’ve earned for up to six months after the flight date as long as you’re a Flying Club member.
Join Flying Club
Tip: Make sure your sign-up details match the name on your travel documents.
Claim your points following the instructions on this page
| Join Virgin Atlantic Flying Club |
Here's some things to bear in mind
Please allow 7 days after your flight with Virgin Atlantic for your Virgin Points to show in your account.
Please allow 6 weeks after your flight with one of our airline partners for your Virgin Points to show in your account.
Claims can be made up to 6 months after you travel.
No claims will be accepted for future activity yet to be taken/completed.
Names on any documents must match the name on your Flying Club membership.
For more information, please visit our FAQ’s page.