In the unlikely event that your baggage doesn’t arrive in the baggage hall, or if it is significantly damaged while it's in our care, you can make a claim.
It's essential you tell our baggage services agents at the airport. You will need to complete a missing bag report AHL. The unique AHL reference number will enable you to track your bag. If our staff are not by the baggage belt you’ll find them at a service desk within the baggage reclaim area.
As with all other international carriers, our liability regarding lost baggage is strictly limited, so you should explore your travel insurance options first. Contact your insurers and ask them for a claim form. They will probably need to see a copy of the AHL reference number. If they need any other documentation from us you can request it in an email to firstname.lastname@example.org.
Reporting the incident to our staff in the baggage hall or elsewhere does not alone constitute notification of a claim. You must also notify us in writing, using the lost or damaged baggage claim forms below.