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If you would like to request a refund or a quote, you can do so by completing one of the forms below. 

Before you fill out one of the forms, please remember we can only accept and process your refund if:

• You’re eligible for a refund in line with our refund policy. Please check your T&C’s before completing the form as not all our tickets are fully refundable.
• You’ve received notification from Virgin Atlantic that your flight has been cancelled. If your flight is scheduled to operate, you will receive a refund as per your T&C’s.
• You booked directly with Virgin Atlantic, and not a travel agent or third party
•  You have your 6-digit alphanumeric booking reference starting with A to G (e.g. A3B2DE).

Once we’ve received and accepted your refund request, we’ll credit your refund within the normal timeframe to your original form(s) of payment. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if there’s a Bank Holiday.

If you purchased your ticket through a travel agent or another airline, you’ll need to apply for your refund with them directly, as we won’t be able to process it for you.

If your flight is scheduled to operate and you’re unable to travel, you may find the best option is to rebook your ticket.

If you’d like to rebook instead, we’re here to support you. You can complete a Rebook Me form, adding the details of your original booking and which new flights you want to book, which can be for a new destination, then our specialist team will book it for you and email your new flight ticket to you when complete.

If the team need to speak to you about anything in relation to your new flights, such as a difference in fare if it applies, they will contact you via WhatsApp or SMS on the telephone number that you have provided.

These forms are for customers who have booked directly with Virgin Atlantic. If you booked through a travel agent please contact them directly.

To ensure the timely processing of your request, please choose the correct form based upon your requirements:

Request a quote for your refund

If you are unsure of the terms and conditions of your ticket, you can request a quote to find out how much you would be entitled to.

Claim a refund for your booking

A refund of your flight booking based upon the terms and conditions of your ticket.

Claim a refund for your seats/upgrades/excess baggage

Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight.