VAA Commercial Policy due to severe winter weather in NE USA
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1. If your flights are still operating
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Affected Cities
(To/From/Through)
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Allentown, PA (ABE)
Baltimore, MD (BWI)
Boston, MA (BOS)
Charlottesville, VA (CHO)
Charleston, WV (CRW)
Harrisburg, PA (MDT)
Hartford, CT (BDL)
New York – LaGuardia, NY (LGA)
New York – Kennedy, NY (JFK)
Newark, NJ (EWR)
Philadelphia, PA (PHL)
Portland, ME (PWM)
Washington D.C. – Dulles (IAD)
Washington D.C. – Reagan (DCA)
White Plains, NY (HPN)
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Bookings from
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Any
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Bookings until
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08 Jan 22
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Original travel by
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08 Jan 22
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New travel must be completed by
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12 Jan 22
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Change fees
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Waived; for date and flight changes
1 x name change (free of charge)
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Fare difference
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Waived; must be the same point of origin/destination and cabin
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Change of Origin or Destination
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Change fees are waived.
Fare difference applies with no refund if new fare is lower.
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Refund
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No refund.
No refund on fare difference.
Open tickets/Travel Vouchers are allowed.
No refund on residual value of open tickets/Travel Vouchers.
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1. If your flights are still operating – more information
· Itineraries must be rebooked on VS/VS* tickets
· Tickets must be reissued before departure
· Customers must advise of changes to their travel plans before their original travel date, or no-show policy will apply
· Rebook in the same booking class in the same cabin. If the same booking class is not available, please book into lowest available booking class in the same cabin
· Fare difference charges applies for any travel rebookings outside of travel dates covered
General Guidelines
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Is it allowed? Yes/No
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Notes
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Travel on earlier date than ticketed
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Yes
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Travel is permitted on an earlier date, with no fees, if the date is within the guidelines of this bulletin
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No-Show
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Non-refundable and non-changeable unless fare rules allow changes and/or affected by legitimate change in circumstance (including ‘events beyond control’), please contact Virgin Atlantic or your travel agent to discuss your options.
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Waive minimum/maximum
stays
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Yes
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Travel as per new booking dates
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Change origin or destination
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Yes
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Change fees are waived.
Fare difference applies.
VAA is not responsible for airport/ground transfer costs.
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Refund
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No
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Refunds are allowed if flights are cancelled – see ‘VAA Global Commercial Policy for COVID-19’
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Rebooking Carrier Priority
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VS/VS*
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Rebooking to different cabin
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No
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Same cabin only
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Cabin upgrades
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Yes
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Fare difference applies
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Changes on Award bookings
(Virgin Atlantic flights)
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Yes
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· Changes are allowed AND must be in the same cabin
· Upgrades are allowed subject to additional award points and/or costs
· Applicable for original travel up to 08 Jan 22
· Changes are strictly subject to award availability
· All travel must be completed by 12 Jan 22
· No rebooking options via another carrier
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