This policy is for customers with VAA bookings (VAA PNR or VS 932 tickets) whose travel plans may be impacted by severe winter weather in North-eastern USA.

VAA Commercial Policy due to severe winter weather in NE USA



1. If your flights are still operating

Affected Cities


Allentown, PA (ABE)

Baltimore, MD (BWI)

Boston, MA (BOS)

Charlottesville, VA (CHO)

Charleston, WV (CRW)

Harrisburg, PA (MDT)

Hartford, CT (BDL)

New York – LaGuardia, NY (LGA)

New York – Kennedy, NY (JFK)

Newark, NJ (EWR)

Philadelphia, PA (PHL)

Portland, ME (PWM)

Washington D.C. – Dulles (IAD)

Washington D.C. – Reagan (DCA)

White Plains, NY (HPN)

Bookings from


Bookings until

08 Jan 22

Original travel by

08 Jan 22

New travel must be completed by

12 Jan 22

Change fees

Waived; for date and flight changes

1 x name change (free of charge)

Fare difference

Waived; must be the same point of origin/destination and cabin

Change of Origin or Destination

Change fees are waived.

Fare difference applies with no refund if new fare is lower.


No refund.

No refund on fare difference.

Open tickets/Travel Vouchers are allowed.

No refund on residual value of open tickets/Travel Vouchers.


1. If your flights are still operating – more information

·         Itineraries must be rebooked on VS/VS* tickets

·         Tickets must be reissued before departure

·         Customers must advise of changes to their travel plans before their original travel date, or no-show policy will apply

·         Rebook in the same booking class in the same cabin. If the same booking class is not available, please book into lowest available booking class in the same cabin

·         Fare difference charges applies for any travel rebookings outside of travel dates covered


General Guidelines

Is it allowed? Yes/No


Travel on earlier date than ticketed


Travel is permitted on an earlier date, with no fees, if the date is within the guidelines of this bulletin


Non-refundable and non-changeable unless fare rules allow changes and/or affected by legitimate change in circumstance (including ‘events beyond control’), please contact Virgin Atlantic or your travel agent to discuss your options.

Waive minimum/maximum



Travel as per new booking dates 

Change origin or destination  


Change fees are waived.

Fare difference applies.

VAA is not responsible for airport/ground transfer costs.



Refunds are allowed if flights are cancelled – see ‘VAA Global Commercial Policy for COVID-19’

Rebooking Carrier Priority  


Rebooking to different cabin


Same cabin only

Cabin upgrades


Fare difference applies

Changes on Award bookings

(Virgin Atlantic flights)


·         Changes are allowed AND must be in the same cabin

·         Upgrades are allowed subject to additional award points and/or costs

·         Applicable for original travel up to 08 Jan 22

·         Changes are strictly subject to award availability

·         All travel must be completed by 12 Jan 22

·         No rebooking options via another carrier

This is column control component