1. Virgin Atlantic help centre
  2. Claim a refund for flight disruption
  3. Away from home

Register as Away From Home

If your flight has been cancelled and you're stuck abroad, you must register as Away From Home as soon as you can. We'll do everything we can to find you a flight and get you home quickly.

It's really important to provide your contact details as we need to know where you are and keep in regular contact via SMS or email. It’s crucial that you keep checking your emails, SMS messages and My Booking for any rebooking we may have made for you.

 

To register, tell us below if you booked flights from Virgin Atlantic or if you booked a whole holiday/package from Virgin Atlantic Holidays. The correct form will then appear for you to complete.

We'll ask you to confirm the total number of people travelling so you'll only need to complete this form once for each booking you have.

While you're away

It's our responsibility to cover reasonable expenses under under EC261/2004, so keep hold of your receipts and send them to us when you get back. 

Use our EU care form

For the latest flight info, please check Flight status

Thank you so much for your patience during this challenging time.

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