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  2. Virgin Atlantic policies
  3. Conditions of carriage
  4. Special Assistance - conditions of carriage

15.1 Carriage of the following passengers is subject to our policies, procedures and applicable laws:

    (a) unaccompanied minors;

    (b)  incapacitated persons;

    (c) persons with a disability or those with limited mobility;

    (d) passengers who are pregnant;

    (e) passengers with an illness; or

    (f) passengers requiring special assistance.

Further information can be found at: https://www.virginatlantic.com/gb/en/travel-information/special-flight-requirements.html and https://help.virginatlantic.com/gb/en/flying-with-children/children-flying-alone.html. 

15.2 If you need special assistance you should let us know at the time of booking. Airport assistance at some airports is provided by the airport operator and not us.  If you need assistance at the airport, please let us know at least 48 hours before the scheduled departure time of your flight so we can let the airport operator know.

15.3 If we have been told about your disability or special requirements, we will not refuse to carry you on the basis of such disability or special requirements, unless you do not comply with these Conditions of Carriage.

15.4 If you require special assistance due to a medical condition you must also comply with Article 14. 

15.5 Young Persons Travelling Alone must have a completed and signed Parent/Legal Guardian Consent Form at all times, and present this when requested, in order to be allowed to fly. More information can be found at: https://help.virginatlantic.com/ng/en/flying-with-children/children-flying-alone.html.  

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