Your Ticket, Itinerary and Missing Your Flight

6.1 What your Ticket covers

Your Ticket is for flights between your departure and final destination airports (via any Stopovers). It does not include ground transportation between airports and between the airport and town terminals.

6.2 Name on the Ticket

The name on your booking, Ticket and passport must be identical.

6.3 Payment for Ticket

If you have not paid for your Ticket in full by the deadline that we or our Authorised Agent have set, we may cancel your reservation.

6.4 Validity of Ticket

Unless provided otherwise on the Ticket, these Conditions of Carriage or any applicable Tariffs, a Ticket is valid for one year from the date of issue or one year from the date of first travel under the Ticket (where the first travel took place within one year from the date of issue). 

6.5 Taking your flights in the right sequence

(a) Your Ticket is only valid for travel from the departure airport to the final destination airport (via any Stopover) in the agreed sequence. The price you paid is based on our Tariff and the sequence of flights you have booked. Therefore, you must take all flights in the sequence set out in your Ticket and not miss out flights on the journey.

(b) If you do not take your flights in the agreed sequence (including missing out a flight), your Ticket may not be honoured and may not be valid and we may cancel any onward or return journeys. 

(c) If you do not want to take your flights in the agreed sequence (including missing out a flight), please contact us (https://help.virginatlantic.com/gb/en/contact-us.html) or an Authorised Agent (if your flights were booked through one) as soon as possible in advance of your journey to discuss your options.  Your options will depend on the Ticket type and the applicable Tariff.  You may not be able to make any changes to your booking, or you may be required to pay the difference between the price paid for the Ticket and the price of the changed sequence, as well as a change fee. The change fee varies according to the Ticket type and the applicable Tariff and this will be advised to you when you contact us or an Authorised Agent (if you booked through one). 

(d)  If you are unable to take your flights in the agreed sequence due to a legitimate change in circumstances (including an Event Beyond Your Control) and you contact us in advance of your journey, we will honour any onward or return journeys if you provide us with proof (to our reasonable satisfaction) of such a change  and you will not be required to pay any additional charges.

6.6 If you do not show up for your flight

(a) If you miss your flight for any reason you must still go to the airport on the day of departure and present yourself to our airport staff.  Our staff at the airport will book you onto the next available Virgin Atlantic flight at no extra charge and will not cancel your return or onward journeys.  You may be charged extra if:

        (i)  you elect to travel on a Virgin Atlantic flight to an alternative destination;

        (ii) you elect to travel on a flight operated by another carrier; or

        (iii) you elect to travel in a seat that is in a higher booking class than the one you paid for.

(b) If you do not show up for your flight and do not present yourself to airport staff on the scheduled day of departure, your Ticket may not be valid, may not be honoured and we may cancel your return or onward flights.   

(c) If you still wish to take your return or onward flights then you must contact us or an Authorised Agent (if your Ticket was booked through one), as soon as possible to discuss your options.

(d) We will honour your return or onward flights (including reinstating these flights if they have already been cancelled, subject to availability in the same booking class) only if:

        (i) this is permitted by the Tariff that applies to your Ticket and you pay any increased fare, taxes, fees for your revised itinerary and the applicable change fee (which is dependent on your Ticket type and applicable Tariff); or

        (ii) you were prevented from showing up for your flight due to a legitimate change in circumstance (including an Event Beyond Your Control) and you provide us with proof (to our reasonable satisfaction) of such an event.  If you provide us with this proof then you will not be required to pay any additional charges.

(e) You should take out appropriate travel insurance to protect you in the event that you miss your flight and have any onward or return journeys cancelled by us.  See also Article 11 for refunds.