Help centre

Economy Classic and Delight 
One checked in bag 
Maximum weight 23kg 
Maximum dimensions 90 x 75 x 43cm (35.5 x 29.5 x 16ins) 
 
Economy Light 
Economy Light tickets don't come with a free checked in bag, but you can buy additional baggage when you check in. 
 
Premium 
Two checked in bags 
Maximum weight 23kg each 
Maximum dimensions 90 x 75 x 43cm (35.5 x 29.5 x 16ins) 
 
Upper Class 
Two checked in bags 
Maximum weight 32kg each 
Maximum dimensions 90 x 75 x 43cm (35.5 x 29.5 x 16ins) 

Baggage allowance 

You can upgrade using money, points or bid a price you want to pay. Find out all you need to know about the different upgrades and extras on offer and how to do it. 
 
Upgrades and extras 
 
To explore available upgrades, log into My Booking and browse the seat map. Hover or tap on your preferred seat to view pricing and pay for your upgrade online. 
 
Alternatively, you can bid for an upgrade by logging into My Booking and clicking on 'Bid for an upgrade'. We'll ask you for payment details and how much you'd be willing to pay. If your bid is successful, we'll take payment and apply the upgrade to your booking. 
 
Flying Club members can Upgrade with points. 
 
If you can't see any upgrade options available in My Booking, get in touch via web messaging or give us a call. 
 
My Booking 

Click here for ways to contact us and click or tap on the red 'chat to us icon' at the bottom of your screen.

If you've booked Economy Classic, Economy Delight, Premium or Upper Class, click or tap on 'Choose seats' in My Booking to reserve an available seat.

You can purchase an addition 7 pieces of baggage when you Check in online or up to 10 pieces at the airport. 

You can only pay for oversized bags at the airport - you don’t have to do anything in advance. Just head over to one of the check in desks and a member of our airport team will be able to take your payment and show you where to take your bags. 
 
Check in online 
Additional baggage 

Claim missing points from a Virgin Atlantic flight 
You can claim missing points directly in your Flying club account by clicking 'Claim missing Virgin Points'.  
You'll need your ticket number(s) to claim your missing points. 
 
Log into your Flying Club account 
 
Claim missing points from a partner airline 
If you added your Flying Club number to your partner airline booking, it can take up to 6 weeks for your Virgin points to be verified and credited to your account. 
If you still haven't received the points 6 weeks after your flight, or you didn't add your Flying Club details at the time of booking, your points can be claimed for up to 6 months after your flight. 
 

Please complete the form on the link below.

 
Claim missing points from a partner airline flight 
 
All other missing points 
 
Claim missing points from one of our other partners 

If you've changed your name or notice a mistake or any other type of name change, you'll need to contact us. More information on name changes can be found here: 
 
Changing your name on the ticket 

Before we can process any refunds, please read our refunds webpage which will give you all the information you need to proceed with your refund. 

Please note:

• Not all tickets are fully refundable, and you could only receive your taxes back. To check your eligibility for a refund please see our refund policy and check your T&C’s before completing the form.

• You must have booked directly with Virgin Atlantic, and not a travel agent or third-party company.

• You’ll need your 6-digit alphanumeric booking reference starting with A to G (e.g., A3B2DE).

• Refunds can only be made to the original form of payment.

Refund form