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  4. Hurricane Milton

Due to adverse weather conditions expected to be caused by Hurricane Milton, a state of emergency has been declared in Florida. Unfortunately this has impacted our flying schedule, and services to and from Orlando and Tampa are subject to cancellations and delays.

The safety and comfort of our customers and crew is our top priority and we are contacting any Virgin Atlantic and Virgin Atlantic Holiday customers who may be impacted by the hurricane to discuss their options. We ask that anyone travelling checks the status of their flights on virginatlantic.com for the latest information. We’d like to thank our customers for their patience as we work through the impact of Hurricane Milton.

As a result of the Hurricane, the following services have been cancelled;

Tuesday 08 October 2024
VS129 – London Heathrow to Tampa
VS130 – Tampa to London Heathrow

Wednesday 09 October 2024
VS129 – London Heathrow to Tampa
VS130 – Tampa to London Heathrow
VS074 – Orlando to Manchester
VS075 – Manchester to Orlando
VS076 – Orlando to Manchester
VS091 – London Heathrow to Orlando
VS092 – Orlando to London Heathrow
VS135 - London Heathrow to Orlando
VS136 – Orlando to London Heathrow

VS225 – Edinburgh to Orlando has been delayed by 23 hours and will now operate on Thursday 10th October.

Thursday 10 October 2024
VS091 – London Heathrow to Orlando

We will explore all options to support travel plans and all impacted customers will be contacted with their options. We’re working hard to rebook customers onto alternative flights however due to limited availability, new flights will depart on a different date, may involve travel via a connecting airport or depart/arrive at an alternative airport.

Customers who no longer wish to travel will be entitled to a refund, and can request this here

We will continue to monitor any developments and will communicate to our customers should there be any changes to their flights. Please ensure your contact details are added to your booking through the ‘My Booking’ section of the website, to ensure we can contact you if needed. 

We continue to track and monitor the Hurricane to understand any potential impact on our operation over the coming days. Whilst at this time, the scale and impact is unclear, we understand that if you are travelling between the impacted travel dates, and to/from/through the affected cities listed below, you may wish to change your flight.

We are therefore offering customers the option to change their travel route or dates as per the following policy. If you’ve booked through a third party, please contact your travel provider directly as their policies may differ.

 

 

1.      If your flights are still OPERATING

Affected Cities

From/To/Through

Daytona Beach, FL (DAB)

Fort Myers, FL (RSW)

Gainesville, FL (GNV)

Key West, FL (EYW)

Melbourne, FL (MLB)

Orlando, FL (MCO)

Sarasota, FL (SRQ)

Tampa, FL (TPA)

Bookings from

Any

Bookings until

07 Oct 24

Impacted travel date(s)

07-10 Oct 24

New travel must be completed by

19 Oct 24

Change fees

Waived; for date and flight changes.

Fare difference

Waived; must be the same point of origin/destination and cabin as originally booked.

Change of Origin or Destination

Change fees are waived.

Fare difference applies.

Refund

Not permitted unless fare rules allow.

If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable fare difference may apply for new travel dates. Final travel must be completed by end of ticket validity.

For flight cancellations, standard VAA Flight Cancellation Policy applies.
  • Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per your fare rules
  • Fare difference will include all taxes/charges
  • Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible

Please ensure your contact details are updated in your booking, you will be contacted directly about any changes to your service. You can view the status of your flight at www.virginatlantic.com/.

Please familiarize yourself with the daily weather forecasts, local news and basic hurricane procedures, which can all be found here: 

Storm Preparation

Guidelines: https://www.cdc.gov/hurricanes/safety/?CDC_AAref_Val=https://www.cdc.gov/disasters/hurricanes/before.html

Weather / News:  https://www.mynews13.com/fl/orlando/weather/tropical

National Hurricane Centre: http://www.nhc.noaa.gov/