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After your flight

We'll do everything we possibly can to make sure your flight with us is one to remember, for all the right reasons. If anything doesn't quite go to plan though, we're here to help.

On this page:
  • Baggage issues
  • Policies and claims
  • Flying Club help

Baggage issues

  • Baggage information

    Baggage information

Policies and claims

  • Claim a refund for flight disruption

    Claim a refund for flight disruption

  • Flight disruption policy

    Flight disruption policy

  • Claims for flight disruption

    Claims for flight disruption

  • Give us feedback and tell us how we did

    Give us feedback and tell us how we did

  • How to make a complaint

    How to make a complaint

  • Rebooking after flight disruptions

    Rebooking after flight disruptions

Flying Club FAQs

  • Flying Club help

    Flying Club help

Help topics



About Virgin Atlantic

About Virgin Atlantic
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Support

Support
  • Help and contact
  • Before you book
  • At the airport
  • On the flight
  • Lost property
  • Help and contact
  • Before you book
  • At the airport
  • On the flight
  • Lost property

Policies

Policies
  • Modern Slavery statement
  • Conditions of carriage
  • Tarmac delay plan
  • Customer commitment
  • Website security guidance
  • Modern Slavery statement
  • Conditions of carriage
  • Tarmac delay plan
  • Customer commitment
  • Website security guidance

Partners

Partners
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  • More partners
  • SkyTeam
  • Business travel
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  • Travel trade
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  • SkyTeam

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