Our operation has fully stabilised following the closure of Heathrow Airport on Friday 21 March, which caused a significant impact to our flying programme over the past two days. We are still working to ensure all impacted customers can complete their journeys as quickly as possible and we expect to run our full flying schedule on Sunday 23 March.

If your flight has been affected, we’re offering flexible options to help you adjust your travel plans. You can choose to be rebooked onto the next available flight, reschedule your journey for a later date, or change your destination within our direct network. If you no longer wish to travel, you may also request a refund.

For full details on your options and to manage your booking, please visit:

Flight disruption and schedule changes

We sincerely apologise for the disruption and appreciate your patience as we work hard to assist impacted customers.