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  • This policy allows more flexibility for customers with VAA bookings (VAA PNR or VS 932 tickets), including changes to travel plans.
  • Customers must advise of changes to their travel plans, or no-show policy will apply as per fare rules. Please contact Virgin Atlantic or your travel agent to discuss your options.
  • Fare difference must include all  taxes/charges.
  • Booking cancellations, refunds and downgrades are subjec to the original fare rules, unless permitted by this policy – whichever is the most flexible.

 

 

If your flights are still OPERATING

Affected Cities

From/To/Through

Burbank, CA (BUR)

Los Angeles, CA (LAX)

Ontario, CA (ONT)

Santa Ana/Orange County, CA (SNA)

Bookings from

Any

Bookings until

09 Jan 25

Impacted travel date(s)

08-10 Jan 25

New travel must be completed by

15 Jan 25

Change fees

Waived; for date and flight changes.

Fare difference

Waived; must be the same point of origin/destination and cabin as originally booked.

Change of Origin or Destination

Change fees are waived.

Fare difference applies.

Refund

Not permitted unless fare rules allow.

If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable fare difference may apply for new travel dates. Final travel must be completed by end of ticket validity.

 

For flight cancellations, standard VAA Flight Cancellation Policy applies.

 

 

If your flights are still OPERATING – more information

  • Itineraries must be rebooked on VS/VS* tickets.
  • Tickets must be reissued before departure.
  • Rebook in the same booking class in the same cabin. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin.
  • If no alternative VS flight available, rebook onto other VS/VS* services [e.g. from EDI to MAN/LHR] in the same booking class and flight dates. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin. Changing return travel date to maintain travel duration is allowed. Changes fees and fare difference charges are waived.
  • Fare difference charges apply for any travel rebookings outside of travel dates covered. 
  • OSI comment needs to be added to PNR for trade bookings.

 


General Guidelines

Is it allowed? Yes/No

Notes

No-Show

Customers must advise of changes to their travel plans, or no-show policy will apply as per fare rules.

Please contact Virgin Atlantic or your travel agent to discuss your options.

Waive minimum/maximum

stays

Yes

Travel as per new booking dates.

Change origin or destination  

Yes

Change fees are waived.

Fare difference applies.

VAA is not responsible for airport/ground transfer costs.

Refund  

No

Not permitted unless fare rules allow.

If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable fare difference may apply for new travel dates. Final travel must be completed by end of ticket validity.

For flight cancellations, standard VAA Flight Cancellation Policy applies.

Rebooking Carrier Priority  

VS/VS*

Rebooking to different cabin

No

Same cabin only.

For cabin upgrades, see below.

Cabin upgrades

VAA-operated flights only

Yes

Fare difference applies.

Changes on Award bookings

VAA-operated flights only

Yes

·       Changes are allowed AND must be in the same cabin

·       Upgrades are allowed subject to additional award points and/or costs.

·       Changes are strictly subject to award availability.

·       No rebooking options via another carrier.

PNR Documentation

Yes

OSI CHANGES PER

·       USA WILDFIRES  CHG FEE DDMMMYY