Commercial policy due to funeral of HRH Queen Elizabeth II
For customers with VAA bookings (VAA PNR or VS 932 tickets)
General Guidance
- This policy is to allow customers more flexibility in addition to original fares rules
- Fare difference must include all taxes/charges
- Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible
|
1. If your flights are still operating |
|
(To/From/Through) |
Any |
Bookings from |
Any |
Bookings until |
13 Sep 2022 |
Impacted travel date(s) |
19 Sep 2022 |
New travel must be completed by |
03 Oct 2022 |
Change fees |
Waived; for date and flight changes |
Fare difference |
Waived; must be the same trip origin/destination and operating cabin as originally booked |
Change of Origin or Destination |
Change fees are waived. Fare difference applies. |
Refund |
No refund unless fare rules allow. For flight cancellations, standard VAA Flight Cancellation Policy applies |
If your flights are still operating - more information
Itineraries must be rebooked on VS/VS* tickets.
Tickets must be reissued before departure.
Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules.
Rebook in the same booking class in the same cabin. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin.
Fare difference charges applies for any travel rebookings outside of travel dates covered.
General Guidelines |
Is it allowed? Yes/No |
Notes |
Travel on earlier date than ticketed |
Yes |
Travel is permitted on an earlier date, with no fees, if the date is within the guidelines of this bulletin |
No-Show |
Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules. Please contact Virgin Atlantic or your travel agent to discuss your options. |
|
Waive minimum/maximum stays |
Yes |
Travel as per new booking dates |
Change origin or destination |
Yes |
Change fees are waived. Fare difference applies. VAA is not responsible for airport/ground transfer costs. |
Refund |
Yes |
Refunds as per fare rules. Refunds are allowed if flights are cancelled. For flight cancellations, standard VAA Flight Cancellation Policy applies. |
Rebooking Carrier Priority |
VS/VS* | |
Rebooking to different cabin |
No |
Same cabin only. For cabin upgrades, see below. |
Cabin upgrades |
Yes |
Fare difference applies |
Changes on Award bookings (Virgin Atlantic flights only) |
Yes |
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